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FAQs
FREQUENTLY ASKED QUESTIONS

The tracking number should be a 12 digit number starting with ‘TLS‘ as its prefix. An example is shown below.

Example : TLS000000000000

This task can be performed only by the sender and most likely our registered customers. This security system prevent stolen tracking information from accessing or controlling unassigned packages.

The delivery period is a variable, it depend on the distance and the mode you pay for. We offer; NORMAL, FAST & SUPER FAST Modes. Hence the duration for shipping isn’t a constant, still we gave into overnight shipping to permit transition from an hour to a day or “X” days.

We are closely monitoring guidance by the World Health Organization (WHO) and other public health organizations, and taking recommended precautions in terms of customers and team members health and safety.

Transio is taking precautions to prevent the spread of COVID-19 by encouraging team members to use good hygiene practices, including frequent handwashing. We have also revised our process for pick-up and deliveries, and will no longer require couriers to ask a recipient to sign for a proof of delivery (limited exceptions may apply). These temporary changes will remain in effect until further notice.

We have offices across the globe. Our Headquarters is based in the US.

Simply use our contact us detail to rapidly get to us or simply fill the contact us information in the contact us page. Otherwise, simply follow the link below.

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